Challenges:
- Many users are part-time employees who couldn't remember steps, codes, etc to use SAP
- Over 1,110 emails and 840 phone calls to Support in just the first several months of SAP implementation
- Retail payroll constraints; needed back office team to be more efficient
Solution:
- Created launch pad for users to see push buttons for commonly used transactions eliminating need to memorize t-codes
- Create transfer (ME21N/ZMIGO), 16 fields to populate on multiple screens in native SAP down to ONE screen with GuiXT
- Scrapping (ZMIGO), 15 steps in native SAP down to 6
- Display article (MM43), 10 screens, dozens of fields, jumping back and forth in native SAP, down to two screens with GuiXT
- Meet the needs of various user groups with different requirements
Results:
- Savings of 26,000 hours/year throughout stores
- Training used to take about 22 hours per person, now at most 3 hours
- More job satisfaction, drastic reduction in errors
- On a scale of 1 to 7, with 7 being very satisfied, 85% of users ranked at 5-7
- Project was developed and rolled out to stores within six months!
- Developers came from business side - one even got promoted after results of GuiXT implementation
