Business Case - GuiXT Web UI Suite
Keeping up with competition and maintaining customer satisfaction is key to survival and growth. In the SAP world, Portals provide the user with a single point of access to a wide variety of information and services throughout the enterprise. A portal can deliver not only integrated content and applications, but also a unified, collaborative workplace. Indeed, experts agree that portals are the next-generation desktop, delivering e-business applications over the Web to all types of client devices.
To make SAP accessible from SAP Portals or even as a stand-alone application using the web, GuiXT Web UI Suite uses the latest Web 2.0 technology, offering an interactive experience to the user. GuiXT Web UI Suite also boosts productivity via collaborative capabilities that improve user communication and task management. This solution can be used to run, monitor and optimize business operations with the objective of reducing costs and improving the business's bottom line.
There are initial costs for organizations implementing Web accessibility; however, those initial costs are often offset by a full return on investment (ROI). In order to be willing to invest the initial costs, many organizations need to understand the technical and financial benefits of Web accessibility and the expectations of the returns throughout the organization.
Business ROI:
- Improved user ability to access all the resources (applications, information, and people) required to deliver key business processes
- Streamlined, lower-cost delivery of business processes both inside and outside the firewall
- Help for people to work together more effectively across geographies to gain operational efficiencies
- Embedded training within business processes to keep skills current and ensure organizational compliance
- Reduced costs and increased revenues resulting in ROI that’s derived in months, not years
- Increased user satisfaction that also accommodates customers and partners
- Transformation of the organization by streamlining access to information and automating tasks such as travel requests or ordering office supplies; all to maximize productivity
Technology ROI:
- Architecture that supports continued growth and proliferation of the portal throughout the organization in a streamlined manner
- Simplified purchase, use, and deployment of technology
- Open development environment that easily integrates critical information and appears seamless to the end user as they traverse the portal
Business Benefits:
Cost reduction, revenue generation, competitive advantage, risk reduction or regulatory compliance.
- More efficient use of staff by deploying portal-driven self-service applications for employees, customers and partners. Examples here include human resources (employee benefits, vacation time, loans, and procurement), expense processing, help desk, product information and support, order tracking, interactive training, etc. Self-service applications have a direct positive impact on corporate costs by, for example, lowering staffing requirements and the cost-per-call in support organizations or reducing the staffing and time required to introduce new products and services.
- Lower computing costs by the use of an enterprise-wide framework for storing, sharing and accessing business content. This reduces local storage requirements, the need for e-mail attachments, and the need for physical media production and printing (e.g., sales and marketing materials, etc.).
- Reduced travel expenses by using online training and interactive collaboration services that improve communication throughout the organization and reduce the need for physical travel.
The softer benefits come from streamlining communications and access to information, the value of a single user-interface and single sign-on, the easy-to-view presentation layer unique to each user, the overall usage and user satisfaction, and the ubiquitous (yet customized) access to information.
The more tangible benefits of the portal involve cost savings associated with consolidation, targeted deployments, self-service capabilities, and the integration of business processes.
The three key factors in any enterprise portal’s success lie in the organization's ability to cut costs by streamlining access to information by employees, customers, and partners; reducing lengthy administrative tasks through customized automation of business processes; and use of a central repository of information that is the start and end point of each business day.