GuiXT WS/64 Offline Technical Overview

BUSINESS SCENARIO

Sample Scenario

This is a sample application for a manufacturing environment. It is deployed for Maintenance Services department who performs the maintenance of pharmaceutical equipment and maintains the master data. The current maintenance work order system was mainly a paper-based system. SAP was managing the scheduling and issuance of work orders for maintenance/calibration, and was maintaining the master data for company’s assets (equipment and instruments). Administrators were manually entering data from completed work orders into SAP.

Company has work orders created for any kind of manufacturing equipment or any damaged or broken equipment in the facility. An approximate of ten work orders are created and assigned to technicians each day. Work orders that are created based on the maintenance planning which the resources are assigned by planners and the assignment is approved by trade manager are called planned work order. These work orders are executed by trade staff or external contractors. As well, works orders can be created out of notifications that are entered by end users. These orders are called emergency work orders. Each operation in such orders is assigned to a technician immediately and trade manager approves resource plans. Work orders can also be created based on certain facility inspections to indicate the required pieces for equipment.

If an order is complete, it is reviewed and approved by trade managers and passed to end-users. End users decide whether operation is acceptable or not. If operation is acceptable, work order is printed by SAP administrator and trade manager approves printed work order. If operation is not acceptable, trade staff continues to work on the order in the current or next shift.

If a work order gets cancelled, trade manager reviews the orders and approves it. Approved order is passed to Quality Operations Auditor for review and once it is approved, it is passed to end-users. Otherwise, it returns back to trade manager for a second review. Once cancellation is at user level, they either accept cancellation or send back to trade manager for another review. If cancellation is accepted, order is printed and added to exception report.

GuiXT WS/64 Offline solution created a centralized mechanism to complete the work orders assigned to each technician in mobile work order system. It controls the status of the work orders and minimizes the conflicts by setting certain validations such as checking user and system statuses during synchronization. It allowed an offline use of the system for direct work order data entries via a mobile work station. It executed the audit trails defined in SAP to record the order status in a given time. In addition to these, it provided a central platform for technicians to display, correct the reasons for failures and re-attempt to synchronize.