Challenges:
- Work orders done on paper, resulting in delays and lost data
- No automated tracking of time management
- Reporting was difficult at best
- Needed mobile solution for field workers to provide real-time data
Solution:
- Use Guixt to create a more logical flow and automate work order process
- Provide direct SAP access with GuiXT on toughbook with touch screens for mobile workers
- Screens consolidated and fields reduced, highly valuable in heavily modified screens such as hydrant flushing notifications
Results:
- Field and office no longer burdened by 90,000 annual paper orders
- Office staff can provide immediate and accurate information to customers
- Supervisors have visibility and reporting access to work
- Keep most development work in-house
- Ease of maintenance
- Extend use of GuiXT to other SAP modules
